Contacting Support Staff
If you have technical questions about your online class, first please refer to the information on this page and the FAQ. If you still have questions, contact Distance Education staff at disted
@uoregon.edu or by calling 541-346-4231 or 800-824-2714. Phone support is available Monday through Friday, 8:00 a.m. to 5:00 p.m. When contacting support staff, it's helpful to:
- Inform support staff that you are a Distance Education student, e-mailing or calling about an online course.
- Have ready your course title, instructor, CRN, and term for staff to troubleshoot.
- Be ready to provide basic information about the computer system you are using, including the operating system and web browser.
Information Services Help Desk
The Help Desk offers software, operating system, and account support to the UO community by providing knowledgeable advice, troubleshooting, and problem resolution. They can be reached by phone at 541-346-HELP (4357).
UO Libraries Help Desk
The Libraries Help Desk offers live chat, e-mail, and phone support, and can assist with Blackboard or other computer-related questions. Find the Libraries Help Desk online at http://libweb.uoregon.edu/general/gethelp.htm or on the first floor of the Knight Library.
Campus Computing Labs
The UO campus has several well equipped computing labs with computers, software, and additional equipment.
DUCKWARE and Anti-Virus CD-ROM
UO students, faculty, and staff can pick up a free CD-ROM called "Duckware" which contains site-licensed antivirus software, site-specific software like Virtual Private Network (VPN), and free recommended software. Off-campus students can download Duckware from the web.
Google and other online search engines are a useful way to find answers to technical questions.