Complaint Resolution

Complaint Resolution

Distance Education Complaint Process

If a student has a complaint about a grade obtained in a course, the student should attempt to address the concern with the instructor of record for the course. If the student is unable to resolve the grade complaint with the instructor, the student may choose to submit a Scholastic Review Committee (SRC) petition.

Students should direct inquiries regarding conduct complaints to the UO Dean of Students.

While the University encourages students to work through internal university processes for resolution of their concerns, students may also file external complaints with the agencies identified below.

For complaints alleging consumer protection violations, including, but not limited to fraud and false advertising:

Oregon Department of Justice, Consumer Protection Division
Phone: 877-877-9392
Consumer Complaint Form

For complaints regarding discrimination/harassment or distance education:

The Higher Education Coordinating Commission for the State of Oregon
Phone: 503-378-5690

For complaints regarding accreditation and other quality of education concerns:

The Northwest Commission on Colleges and Universities
Phone: 425-558-4224

State Authorization Reciprocity Agreement (SARA) Complaint Process

The University of Oregon participates in the State Authorization Reciprocity Agreement (SARA) through the Oregon Higher Education Coordinating Commission (HECC). For students who reside in a SARA state who are unable to resolve their complaints through internal university processes, the student may file a complaint through the HECC or with the Northwest Commission on Colleges and Universities, the University of Oregon’s accrediting agency.

The Higher Education Coordinating Commission for the State of Oregon
Phone: 503-378-5690

The Northwest Commission on Colleges and Universities
Phone: 425-558-4224

Out-of-State Complaint Process

Distance education students who maintain a physical presence outside of Oregon may file a formal complaint with their home state authorizing agency if they are unable to resolve the complaint through the internal process. The student complaint contact process is provided for all states below.

A

Alabama
Alabama Commission on Higher Education
Phone: 334-242-1998
Fax: 334-242-0268
Student Complaint Process

Alaska
Alaska Commission on Postsecondary Education
Phone: 907-465-2962
Fax: 907-465-5316
Student Complaint Process (bottom of page)

Arizona
Arizona State Board for Private Postsecondary Education
Phone: 602-542-5709
Fax: 602-542-1253
Student Complaint Process

Arkansas
Arkansas Department of Higher Education
Phone: 501-371-2000
Fax: 501-371-8000
Student Complaint Process

C

California
Bureau for Private Postsecondary Education
Phone: 916-431-6959
Fax: 916-263-1895
Student Complaint Process

Colorado
Colorado Department of Higher Education
Phone: 303-866-2723
Fax: 303-866-4266
Student Complaint Process

Connecticut
Connecticut Board of Regents for Higher Education
Phone: 860-947-1801
Fax: 860-947-1310
Student Complaint Process

D

Delaware
Delaware Department of Education
Phone: 302-735-4000
Fax: 302-739-4654
Student Complaint Process

F

Florida
Florida Department of Education
Phone: 850-245-0505
Fax: 850-245-9667
Student Complaint Process

G

Georgia
Nonpublic Postsecondary Education Commission
Phone: 770-414-3300
Fax: 770-414-3309
Student Complaint Process

H

Hawaii
Department of Commerce and Consumer Affairs
Phone: 808-933-0910
Fax: 808-933-8845
Student Complaint Process

I

Idaho
Idaho State Board of Education
Phone: 208-334-2270
Fax: 208-334-2632
Student Complaint Process

Illinois
Illinois Board of Higher Education
Phone: 217-782-2551
Fax: 217-782-8548
Student Complaint Process

Indiana
Indiana Commission for Higher Education
Phone: 317-464-4400
Fax: 317-464-4410
Student Complaint Process

Iowa
Iowa College Student Aid Commission
Phone: 515-725-3400
Fax: 515-725-3401
Student Complaint Process

K

Kansas
Kansas Board of Regents
Phone: 785-296-4917
Fax: 785-296-7052
Student Complaint Process

Kentucky
Kentucky Council on Postsecondary Education
Phone: 502-573-1555
Fax: 502-573-1535
Student Complaint Process

L

Louisiana
Louisiana Board of Regents
Phone: 225-342-4253
Fax: 225-342-9318
Student Complaint Process

M

Maine
Maine Department of Education
Phone: 207-624-6600
Fax: 207-624-6700
Student Complaint Process

Maryland
Maryland Higher Education Commission
Phone: 410-260-4500
Fax: 800-974-0203
Student Complaint Process

Massachusetts
Massachusetts Board of Higher Education
Phone: 617-994-6950
Fax: 617-727-0955
Student Complaint Process

Michigan
Michigan Corporations, Securities & Commercial Licensing (CSCL) Bureau
Phone: 517-241-6470
Fax: 517-241-0538
Student Complaint Process

Minnesota
Minnesota Office of Higher Education
Phone: 651-642-0567
Fax: 651-642-0675
Student Complaint Process

Mississippi
Mississippi Commission on College Accreditation
Phone: 601-432-6372
Fax: 601-432-6225
Student Complaint Process

Missouri
Missouri Department of Higher Education
Phone: 573-751-2361
Fax: 573-751-6635
Student Complaint Process

Montana
Montana University System, Montana Board of Regents
Phone: 406-444-6570
Fax: 406-444-1469
Student Complaint Process

N

Nebraska
Nebraska Coordinating Commission for Postsecondary Education
Phone: 402-471-2847
Fax: 402-471-2886
Student Complaint Process

Nevada
Nevada Commission on Postsecondary Education
Phone: 702-486-7330
Fax: 702-486-7340
Student Complaint Process

New Hampshire
New Hampshire Postsecondary Education Commission
Phone: 603-271-3494
Fax: 603-271-1953
Student Complaint Process

New Jersey
New Jersey Commission on Higher Education
Phone: 609-588-3226
Fax: 609-292-7225
Student Complaint Process

New Mexico
New Mexico Higher Education Department
Phone: 505-476-8400
Fax: 505-476-8453
Student Complaint Process

New York
Office of College and University Evaluation
Phone: 518-474-2593
Fax: 518-486-2779
Student Complaint Process

North Carolina
Attorney General's Office, Consumer Protection Division
Phone: 877-566-7226
Fax: 919-716-6050
Student Complaint Process

North Dakota
Office of Attorney General Consumer Protection and Antitrust Division
Phone: 701-328-5570
Fax: 701-328-5568
Website: http://www.nd.gov/cte

O

Ohio
Ohio State Board of Career Colleges and Schools
Phone: 614-466-2752
Fax: 614-466-2219
Student Complaint Process

Oklahoma
Oklahoma State Regents for Higher Education
Phone: 405-225-9100
Fax: 405-225-9230
Student Complaint Process

Oregon
Higher Education Coordinating Commission
Phone: 503-378-5690
Fax: 503-378-8434
Student Complaint Process

P

Pennsylvania
Pennsylvania Department of Education, Division of Program Services
Phone: 717-783-6137
Fax: 717-783-6139
Student Complaint Process

Puerto Rico
Puerto Rico Council on Higher Education
Phone: 787-641-7100
Fax: 787-641-2573
Website: http://www.sheeo.org/our-members/puerto-rico-council-educationconsejo-de-educaci%C3%B3n-de-puerto-rico

R

Rhode Island
Rhode Island Council on Postsecondary Education
Phone: 401-736-1100
Fax: 401-732-3541
Student Complaint Process

S

South Carolina
South Carolina Commission on Higher Education
Phone: 803-737-2260
Fax: 803-737-2297
Student Complaint Process

South Dakota
South Dakota Board of Regents
Phone: 803-737-2260
Fax: 803-737-2297
Student Complaint Process

T

Tennessee
Tennessee Higher Education Commission
Phone: 615-741-3605
Fax: 615-741-6230
Student Complaint Process

Texas
Texas Higher Education Coordinating Board
Phone: 512-427-6101
Fax: 512-427-6127
Student Complaint Process

U

Utah
Utah Division of Consumer Protection
Phone: 801-530-6601
Fax: 801-530-6001
Student Complaint Process

V

Vermont
Vermont Agency of Education
Phone: 802-479-1030
Fax: 802-479-1835
Student Complaint Process

Virginia
State Council of Higher Education for Virginia
Phone: 804-371-2285
Fax: 804-225-2604
Student Complaint Process

W

Washington
Washington Student Achievement Council
Phone: 360-753-7800
Fax: 360-753-7808
Student Complaint Process

Washington, D.C.
Higher Education Licensure Commission
Phone: 202-724-2065
Fax: 202-741-0229
Student Complaint Process

West Virginia
West Virginia Higher Education Policy Commission
Phone: 304-558-4016
Fax: 304-558-1011
Student Complaint Process

Wisconsin
Wisconsin Educational Approval Board
Phone: 608-266-1996
Fax: 608-264-8477
Student Complaint Process

Wyoming
Wyoming Department of Education
Phone: 307-777-7675
Fax: 307-777-6234
Student Complaint Process